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Reduce unexpected downtime, improve equipment reliability, and control maintenance costs with flexible OEM maintenance agreements designed for transport and industrial equipment.

Why Maintenance Agreements Matter

Unexpected equipment failures can quickly lead to costly downtime, emergency repairs, delayed operations, and increased maintenance expenses. A maintenance agreement helps operators move from reactive maintenance to a planned maintenance strategy that prioritizes reliability, operational uptime, and long-term equipment performance. With Service & Parts Protect, you can:

Reduce unplanned downtime

Improve equipment reliability

Extend equipment life

Improve equipment availability

Control maintenance costs

Plan maintenance activities with confidence

What Is a Maintenance Agreement?

A maintenance agreement is a structured service plan designed to keep industrial and transport equipment operating reliably throughout its lifecycle.

Unlike reactive maintenance, where equipment is repaired after a failure occurs, maintenance agreements focus on preventive maintenance, scheduled inspections, OEM service expertise, and proactive replacement of critical components.

The goal is simple: prevent unexpected downtime, improve reliability, and create predictable maintenance costs.


Maintenance Agreement vs Reactive Maintenance

Reactive Maintenance 

Maintenance Agreement 

Repair after a failure occurs 

Prevent issues before failure 

Unpredictable repair costs 

Planned maintenance costs 

Higher downtime risk 

Lower downtime risk 

Emergency interventions 

Scheduled service visits 

Parts sourced when needed 

Planned parts availability 

Operational disruption 

More predictable operations

For operators focused on uptime and equipment reliability, preventive maintenance delivers a more predictable approach to service planning, maintenance costs, and operational performance.

Watch How Service Protect Helps Prevent Unexpected Downtime

A missed maintenance interval can quickly become an unexpected breakdown.

Watch how preventive maintenance, OEM service expertise, and planned inspections help operators reduce downtime risk and keep equipment running reliably.

🎬 Watch the Video

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The Risk of Reactive Maintenance

Waiting until equipment fails increases operational risk and often leads to:

  • Unexpected breakdowns
  • Emergency repair costs
  • Extended downtime while parts are sourced
  • Damage to related components
  • Missed deliveries
  • Reduced operational efficiency

Reactive maintenance makes budgeting and maintenance planning more difficult while increasing the potential impact of equipment failures.

How Preventive Maintenance Helps Reduce Downtime

Preventive maintenance focuses on identifying potential problems before they affect operations.

Service & Parts Protect helps reduce equipment downtime through:

  • OEM-approved technicians
  • Genuine OEM spare parts
  • Planned service intervals
  • Condition-based maintenance recommendations
  • Priority access to parts and support
  • Long-term maintenance planning

This proactive approach helps maximize uptime and improve overall equipment performance.

Our Offering

Compare Service & Parts Protect Plans

 

Choose the maintenance agreement that best fits your operational requirements, maintenance strategy, and downtime risk profile.

 

Includes

Parts Plan

Parts Plan+

Service Plan

Service Plan+

Flex Plan

Pre-agreed OEM spare parts supply

✓

✓

✓

✓

✓

Fixed multi-year pricing agreement

✓

✓

✓

✓

✓

Operational risk transfer

–

✓

–

✓

✓

OEM-approved service technicians

–

–

✓

✓

✓

Planned preventive maintenance visits

–

–

✓

✓

✓

Priority service response

–

–

✓

✓

✓

Coverage for multiple equipment types

–

–

–

–

✓

Competitor equipment coverage

–

–

–

–

✓

Dedicated on-site support

–

–

–

–

✓

Overhauls and replacements included

–

–

–

–

✓

Best For

Predictable spare parts supply

Parts supply with risk protection

OEM preventive maintenance

Maintenance plus operational protection

Maximum uptime and complete lifecycle support

Why Operators Choose Service & Parts Protect

✅ Genuine OEM parts

✅ OEM-trained service technicians

✅ Flexible agreement durations

✅ Predictable maintenance costs

✅ Reduced downtime risk

✅ Improved equipment reliability

✅ Priority service support

✅ Long-term equipment protection

Frequently Asked Questions

If a failure occurs, OEM‑trained technicians assess the issue and carry out repairs based on your agreement coverage. The goal is to restore operation as quickly as possible.